—— Terms and Conditions ——

Who We Are

gexgex.com offers package and mail forwarding services along with package consolidation services from the U.S. to other countries throughout the world. When you sign up for an account you will receive a U.S. address and suite number where you can receive your packages. When Gexgex receives a package addressed to you, we will notify you and post the package on your Account landing page. After you've utilized the services available with your new account, completed the customs forms and selected your shipping, we will send the package on to your address in your home country in accordance with your instructions. Gexgex offers two different types of accounts: A Free Account and a Premium membership with options for an annual fee or month-to-month invoicing. With a Free Account, your shipment will be sent to you in the same package that we receive. With a Premium membership, we can, upon your request, consolidate multiple packages into a new box, saving you substantially on your international shipping costs.

Our Privacy Policy

TThe information we obtain through your use of any part of the website, whether through the registration process or otherwise, is subject to the privacy policy ("Privacy Policy") posted on the website, which is incorporated into this agreement for reference. The privacy policy describes our collection and use of the information you provide to us, including our respective rights to that information. Please read the privacy policy before using this website. If you do not wish to accept the terms and conditions of the privacy policy, please do not use this website.

Prohibited and Restricted Items

The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:

  • 1.Combustible/flammable items (paints, oils, lighters, perfume, nail polish)
  • 2.Any type of pressurized can (hair spray, shaving cream, spray cans of any type)
  • 3.Hazardous materials (matches, chemicals, explosives)
  • 4.Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment
  • 5.Agricultural products such as tobacco, plants and seeds (restricted to some destinations)
  • 6.Coffee (restricted to some destinations)
  • 7.Perishable foods (restricted to some destinations)
  • 8.Animals and products made with animal skin (furs)
  • 9.Alcohol
  • 10.Cash, currency, money orders, cashiers’ checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit
  • 11.Lottery tickets and gambling devices
  • 12.Prescription and/or veterinary medication
  • 13.Pornography
  • 14.Lock picking devices
  • 15.Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government-issue.

No Service Countries

Gexgex.com does not provide services to any of the following countries:   Iran、Cuba、Syria、Sudan、Myanmar、North Korea

Denied Persons

gexgex.com will not provide service to persons and/or entities identified on: (1) the U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List; (2) the U.S. State Department Debarred Parties List; or (3) the List of Specially Designated Nationals maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control. gexgex.com also will not provide service to any person or entity that is directly or indirectly involved in the financing, commission or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744).

Fraud Prevention

gexgex.com will use commercially reasonable best efforts to prevent any fraudulent use of the gexgex.com product and service. gexgex.com works diligently to prevent credit card fraud and cancels any user accounts engaged in such activity and returns the merchandise to the merchant. gexgex.com requires documentation from applicants to ensure against fraud, such as requiring copies of identification and credit cards. gexgex.com also prohibits use of the gexgex.com service for multi-level marketing, pyramid schemes, receiving checks and/money orders, and other business practices easily subject to abuse. Finally, gexgex.com users have a duty to--and are solely liable for--accurately providing all information required by United States' laws and regulations, including information on the value or export classification of merchandise, and for maintaining all records as required under law. Civil or criminal penalties may be imposed against the user by the U.S. Government for making false or fraudulent statements with respect to this information.

Gexgex Site

No License

Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of gexgex's content or any third party's content. Any rights not expressly granted herein are reserved. You agree not to use the Site or the Services to:

harm or threaten to damage Gexgex or the user in any way, including using the information you find here to compete with Gexgex;

impersonate any person or entity (including Gexgex or its agents), or make false statements or otherwise misrepresent your affiliation with that person or entity;

Disseminate or disseminate any content that infringes or infringes any party's copyright, trademark, trade secret, patent or other right;

Whether or not you intend to violate any law (whether local, state, national, or international);

Forge Internet protocol headers or otherwise manipulate identity information to cover up your identity;

nterfere with or disrupt services, sites or servers or networks connected to the site, or fail to comply with any requirements, processes, policies or regulations of the networks connected to the site;

Collect or store personal data about other users;

engage in any activity that would violate the privacy rights of others, including but not limited to the collection and distribution of information about Internet users without permission of the applicable Internet users;

Or will publish or cause the upload of materials containing software viruses or any other computer code, files or programs designed to interrupt, disrupt or limit the

functionality of any computer software, hardware or telecommunications equipment to a computer server or network from Frompackag

You may not send any kind of automatic inquiry to the website without the explicit permission of Gexgex in advance. Please note that "sending automatic queries" includes: using any software that sends queries to the website to determine the "ranking" of the website or page for various queries; "metasearch"; and performing "offline" searches on any Gexgex website.

No Copies

You shall not (and shall not allow any third party) to copy, modify, create derivative works of, reverse engineer, reverse compile or otherwise attempt to discover any source code, sell, transfer, sublicense, grant or guarantee a security interest. Otherwise, any rights in the service or website will be transferred, or the copyright or other notices displayed on the website will be removed or obscured. In addition to the foregoing, you may not copy, print, cache, store or distribute content obtained from this website for any commercial purpose without the prior written permission of the copyright owner identified in Gexgex or the related copyright notice.

No automatic query

The Gexgex Service

The Gexgex Service

The cost of the Gexgex service is listed on the website and can be viewed by navigating from the top of the homepage (or use the shipping calculator)

Fund your account

Customers must deposit funds into their account to pay postage, membership fees, duties and taxes (if applicable), and package handling fees. The cardholder information submitted during the deposit needs to match the information on the Gexgex account. gexgex.com reserves the right to put the account on a safe hold because any account is different.

Unless you notify us before the renewal date, premium membership subscriptions (monthly and yearly) will automatically renew and must be cleared before the packages in the suite are processed.

Dormant account

Accounts that have been idle for more than 5 years will be considered dormant or abandoned. The balance of a dormant or abandoned account will be forfeited and your account will be closed. You can refund your account balance at any time before 5 years of inactivity.

Billing problem

The customer is responsible for reviewing all costs of Gexgex. Any suspicious billing differences must be reported to Gexgex within 30 days of the billing date. After 30 days, no fees will be refunded.


Before using the service, you must open a Gexgex Account by filling out the "Gexgex Account Settings" form with true, accurate, current and complete information about yourself ("Registration Information"). You agree to maintain and update your registration information to make it true, accurate, current and complete. If any information you provide is untrue, inaccurate, not current or incomplete, or Gexgex has reasonable grounds to suspect that the information you provide is untrue, inaccurate, not current or incomplete, Gexgex reserves the right to suspend or Terminate your access and deny any use of this website and services.

Prevent fraud

Gexgex has been working to prevent any form of fraud. We use third-party tools to prevent payment fraud, various industry standards to protect your account information, and we can update our methods and tools at any time. We also require that everything you send to our facility has been purchased and paid in full. If we receive notice of fraudulent activity detected in any way, we reserve the right to refuse delivery until the seller has verified the transaction or such other time as we determine. Please send any suspected fraud inquiry to the subject to Service@gexgex.com.


Once registered, you can use your password to access your personal Gexgex account and other secure areas of gexgex.com. You are responsible for protecting your password. You agree not to disclose your password to any third party. You agree to take full responsibility for any activity or activity performed using the password, whether or not you have authorized such activity or activity. If you use your password without authorization, you will immediately notify gexgex.com.

Account verification

After registering your account from Gexgex, you may be asked to submit various forms of identification, as you mentioned on your Gexgex account page. These forms of identification may include driver's license, passport, utility bill, and US Postal Service Form 1583.


Sometimes there are discrepancies in account status or payments or other issues that cause us to secure the account. While in a secure hold, you may still incur charges on your account, including but not limited to applicable membership fees, package handling fees, and shipping costs. We will promptly inform you of the status of your secure reservations and tell you how to help us resolve any reservations related to your account.

U.S. export regulations

Gexgex customers must export products from the United States and the Department of Homeland Security in accordance with all applicable U.S. export control laws and regulations, including regulations administered by the U.S. Department of Commerce, the U.S. Department of State and the U.S. Treasury, U.S. Customs and Border Patrol. As a customer of Gexgex, you agree not to export, re-export, or re-export these goods to any country where the United States imposes embargoes or trade sanctions, including but not limited to Cuba, Iran, Iraq, North Korea, Somali Sultan, or the United States requiring them to export License to any destination without first obtaining such a license. The transfer of these goods in violation of US law is prohibited.

Gexgex does not ship weapons (including items that assist in the function or manufacture of firearms / ammunition or copies of such items), narcotics or other prohibited items. In addition, some items may require special permissions or documentation, or may be prohibited by the destination address or country. It is your responsibility to understand these restrictions. To maintain our customs compliance standards, Gexgex's list of prohibited and restricted items may be more extensive than the laws of individual countries or carriers.

You can find a list of prohibited items in the FAQ or the "Prohibited Items Guide". . Gexgex works with law enforcement agencies to ensure that prohibited items are prohibited from being shipped through Gexgex. This includes routine inspections by law enforcement agencies of Gexgex's facilities and its customer packages. By signing this agreement, you accept and agree to the routine inspection of the package by law enforcement agencies. If you find a prohibited item in the package, you agree that the contents of the package may be confiscated by law enforcement agencies or Gexgex. If law enforcement or Gexgex determines that a prohibited item is found in your package, your account will be retained and any other packages in your kit may also be inspected and confiscated.

Packaging with letters and magazines

Most Gexgex customers use our services only for packages and not for forwarding letters, magazines or items received by the US Postal Service. For this reason, and because of special requirements for receiving and forwarding US mail, our default process is to discard (recycle) all mail we receive. However, if you want us to receive and forward letters and / or magazines for you, just note it on your Gexgex account page. In order to be eligible to forward letters, your account verification must include a notarized Form 1583 and two other forms of identification. If we do not have these files, we will discard your mail. We do not forward government issued IDs, credit cards, gift cards, etc.


Every package sent to Gexgex must be processed correctly. Your correct name and Gexgex mailbox / suite number must be written on each package. If the package arrives with an incorrect or incomplete address (for example, a missing mailbox number or an unknown or misspelled name), Gexgex will try to determine who it belongs to. If Gexgex can determine the owner of the package, it will be entered into the correct mailbox and we will charge a $ 5 address correction fee. If the owner cannot be identified and a claim with tracking information is not provided within 30 days of the package's arrival, Shiphip will dispose of the package at its sole discretion.


A free account gets 30 days of free storage space, and if your package exceeds the storage period, the package will be considered abandoned and processed immediately.

f a package is merged / combined with another package, the storage time limit will be based on the date of the first / earliest package arrival. Adding a package to a merged / merged package does not reset the storage time.

Abandoned parcel

f we receive the package but do not receive the fees and documents you need within 30 days, we will consider the package to be abandoned. Gexgex will process abandoned packages.

Package rejection / return to sender

We cannot refuse to receive a package from a carrier. After the package is processed into your account with a special request, the package can be returned to the supplier for a small fee.

Oversized packaging

Oversized package means any package that exceeds the size or weight limits specified in the Gexgex calculator and the designated carrier. If oversized packages exceed the limits of the Gexgex calculator and designated carriers, these packages will need to be split, reduced, disposed of or returned to the sender.

Packaging photos

According to your requirements, Gexgex will open the package and take photos so that you can confirm the correctness and condition of the product before requesting mailing.


Gexgex will not be held liable for lost items in the merged package without proof that we received the missing items. Therefore, we strongly urge you to make a special request to Gexgex to check and take a photo of the contents of each package again upon arrival and during the merger process so that you can confirm that all expected items have been included. You need to request all photo requests before merging.

Merging packages does not reset the storage time. The storage will be based on the first / oldest package that reached Gexgex in the merge

Unless you ask otherwise, we will delete all directories during the merge. Catalogs increase shipping costs and most customers want to remove them.

Customer Responsibilities

Import and export documents

The customer is responsible for determining and complying with their shipping regulations, including all customs requirements in the country of destination. Gexgex does not guarantee delivery of packages that do not comply with US export regulations or import regulations of the sending country.

You are responsible for the accuracy of all customs declarations and documents, and all customs duties in the country of destination. Any such duties or fees do not include fees earned by Gexgex for its package / mail forwarding services.

You acknowledge that you are responsible and fully responsible for providing all the information required by national laws and U.S. laws and regulations as the final destination of the package, including but not limited to the information required by 15 CFR seconds 30 All records are maintained by applicable customs or other government agency laws. Gexgex assumes no responsibility for you or the USPPI's record holders or record keeping agents. It is your responsibility to provide Gexgex with all information about the USPPI, including its name and Employer Identification Number (EIN) and ECCN, Schedule B classification, and all other information required under Routed Export Transactions as described in Article 15.


Gexgex ships only by the shipping method provided by the shipping calculator shown on gexgex.com. Gexgex is not responsible for the actual shipping service you choose. All terms and conditions of the selected transportation service (USPS, FedEx, etc.) apply to you. It is your responsibility to ensure that the shipment of the package is not restricted by its content, size or volume.

Except for returning to the original shipper or merchant, Gexgex does not accept prepaid labels for shipping.

Gexgex does not ship packages to other parcel forwarders.

If the contents of the package (illegal goods) are suspected or for any actual reason, Gexgex is authorized to open the package.

Any issues related to the received package must be reported within 10 days of delivery.

Other regulations

You agree to comply with all laws and regulations that apply to your access and use of gexgex.com. You may not collect personal data (including email addresses) from gexgex.com, and in particular, you may not use email addresses displayed on our website to ask users to join or contribute to your service. We have the right to investigate and prosecute any violation of any of the above to the fullest extent of the law. When prosecuting users who violate the terms of this agreement, we may work with and with law enforcement. You acknowledge that Gexgex has no obligation to monitor your access or use of gexgex.com, but has the right to monitor for the purpose of operating gexgex.com to ensure that you comply with this Agreement or comply with applicable laws or court orders or requirements, administrative agencies Or other government agencies. You must not use any automated means (such as a script) to access gexgex.com or collect information from it, unless we expressly agree in writing.

Shipping liability

Shipito's total liability to the customer for the delivered package must not exceed the handling fee (excluding actual shipping costs).

The Customer shall compensate for the loss of Gexgex and protect Gexgex from any and all claims by third parties arising from the package / mail sent by the Customer through Gexgex, including legal costs incurred in defence of the above claims.

Gexgex assumes no responsibility for errors or omissions caused by your providing incorrect or incorrect information or failing to provide all necessary information.

Problems shipping to the Gexgex facility

It is your responsibility to confirm that the package has arrived at your warehouse, which you ordered from the merchant. Gexgex provides photos of the outside of each incoming package so you can determine if you received the correct package and if the address and tracking number are correct. Gexgex will close customers' accounts who fill out customs forms and ask us to mail parcels that are incorrectly checked into their suite and belong to other customers. In the event of a shipping error, you agree to notify Gexgex immediately so that the error can be corrected.

Parcel loss and loss

If the package is lost or damaged, please visit your account to file a claim. False claims will cost at least $ 5, plus investigation costs from Gexgex. All claims for lost or damaged packages must be reported to Gexgex within 10 days or they will be rejected automatically. Parcels are insured through carrier transportation insurance and Gexgex's private insurance. A maximum of 3 claims can be filed every 24 months. Airmail economy does not provide insurance. Insurance for packages lost in the warehouse or lost during transport will be valued based on a complete customs declaration. During the claim process, you may be asked to provide additional information detailing the content of the item and / or the value of the item.


Sometimes Gexgex takes more time to find your package in our warehouse. Gexgex cannot provide any other compensation for delays in finding and processing packages. . If we send the package to an address not listed in your account, we will make every effort to send the package to the correct address. We will bear the cost of shipping and handling, but we will not compensate for delays or inconveniences. If we are unable to get the package to the right person, we will compensate for the content, cost and postage.


You agree that Gexgex may terminate your access to any service and / or delete, discard or modify any content in the service for any reason, including but not limited to the lack of use or the text that Gexgex believes you violate or violate this agreement Or spirit. You agree that termination of access to the Services without notice may be affected, and you agree and agree that Gexgex may immediately deactivate or delete your account and all relevant information and files in the account, and / or prohibit such access Any further access or service of the file. If you use this website in violation of this agreement, Gexgex may, in its sole discretion, retain all data collected from your use of this website. Further, you agree that Gexgex will not be liable to you or any third party for the interruption or termination of your access to or service collection by you or any third party, even in the event of your breach of this agreement, even if you are notified of your claim for loss. If Gexgex terminates your permission to access the Services, your obligations under this Agreement include, but are not limited to, the obligation to compensate and protect Gexgex from damage, and you agree to one year from the date of any claim you make against Gexgex Later, will be spared under such termination. You can contact customer support at any time to cancel your account. We may cancel your account or otherwise refuse to provide services to you at any time, for any reason, including repeated infringements.



By choosing to use gexgex.com, you agree to indemnify Gexgex, its officials, agents, partners, and employees for any or all claims or damages to third parties caused by any or all of the following, including reasonable attorney fees: Submitted, published or transmitted through gexgex.com; 2) Your use or connection to gexgex.com; 3) You violate the User Agreement; or 4) You violate any rights of others.


If you have a dispute with one or more users (including businessmen and service professionals) of gexgex.com, you represent yourself (and any of your senior management, directors, employees, agents, predecessors, successors and assigns) Person), hereby withdraw and revoke Gexgex, our officials, directors, employees, lawyers, predecessors, successors, assignees and agents, against and in respect of all past, present and future claims, rights, litigation, cause of action, Litigation, compensation for any form or nature of obligations, losses, liabilities, matters, issues, costs and expenses, including but not limited to legally known or unknown, concealed or concealed, fixed or contingent, suspicious or unsustainable court fees and Attorney fees or fairness, in connection with or arising out of any such disputes.

Limit of liability

For any loss of profit or special, incidental or consequential, compensatory or direct damages arising from this website or Gexgex or any form or related to it (including but not limited to negligence), Gexgex and its suppliers irresponsible. Neither Gexgex nor its suppliers shall be liable to you for compensation in excess of $ 100, including the attorney's fees and costs of the award.

Some state laws do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you may have other rights.

Applicable law.

You agree not to incur any legal action claims related to or arising from any of our websites without first (a) sending us a detailed written statement of facts and laws by registered mail or national overnight courier service; (b) Negotiate with us in good faith for at least 30 days to resolve the dispute. All correspondence relating to such disputes must be sent to the dispute through gexgex.com or other designated person as may be designated by Gexgex from time to time. This agreement is governed by the laws of Utah, as such laws apply to agreements signed between Utah residents and enforced entirely between Utah, without regard to conflicts of law. All lawsuits arising out of or relating to these terms should be brought to court in Salt Lake County, Utah.

Entire agreement

This agreement and our privacy policy, which is incorporated herein by reference, constitutes the entire agreement and supersedes any other agreement or understanding (verbal or written) between you and us regarding its subject matter.


gexgex.com and its services are provided "as is" without any express or implied warranty or condition of any kind, and we expressly disclaim any warranty of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement. We do not guarantee or guarantee that any aspect of the site or system will function properly, or that the information provided is complete or accurate, or will continue to be available. gexgex.com may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible for the following: (1) the availability or accuracy of such websites or resources; (2) the content, products or services on or available from such websites or resources Get. Links to such sites or resources do not imply any endorsement of such sites or resources or content, products or services available from such sites or resources. You acknowledge full responsibility for and use of all risks arising from the use of any such website or resource. Your communication or participation in a promotion with a merchant or advertiser on gexgex.com, including the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations related to such transactions, are solely between you and the merchant Or advertisers. You agree not to hold Gexgex liable for any such loss or any form of loss or damage caused by the appearance of such merchants or advertisers on gexgex.com. In addition, Gexgex does not endorse, guarantee or guarantee the products or services of any seller or service professional. There is nothing on Gexgex.

Some state laws do not allow limitations on implied warranties. If these laws apply to you, some or all of the above disclaimers may not apply to you, and you may have other rights.


You agree that this agreement and all agreements and information contained therein may be automatically distributed to third parties by Atpackage in its sole discretion. You must not assign your obligations to another entity.

No agent

This agreement does not establish any agency, partnership, joint venture, employment or franchise relationship. Our failure to act in a particular situation does not imply our right to act in that or other circumstances.

force majeure

Gexgex assumes no responsibility for any delays or failures caused by any of the following: natural disasters, wars, transportation difficulties, strikes, natural disasters, riots, telecommunications or information services infrastructure, hacking, spam, computers, any failure of the server , Or software, or the acts or omissions of the supplier or vendor are beyond the control of Gexgex.